On a voluntary basis, Andy is the Chair of Trustees of the London Cycling Campaign, a trustee of Otesha UK , active in the Institute of Fundraising London Region , and is active in his local community in Southwark. He has detailed understanding of local voluntary and community sector infrastructure both in London and elsewhere (e.g. from work in Leicestershire) and an understanding of the work in that sector. Andy is a member of the Institute of Fundraising , a member of the Charity Finance Directors Group, NCVO Consultants, NAVCA Consultants, member of ACEVO, a member of the Management Development Network and a Fellow of the Royal Society of Arts (FRSA). He has an MBA from the London Business School . .
Steve Cassidy is a senior consultant with Dovetail Management Consultancy. Steve was introduced to Information Technology during a ten-year spell at N M Rothschild from 1984 to 1994. During this period he moved between IT and business divisions, developing minicomputer-based MIS systems and spearheading the adoption of Personal Computers, both PC and Apple. On the business side, he rose to the post of Assistant Secretary to the Credit Committee, and somewhat earlier than this for three years was first-line support for the equipment over which the world price of gold was set, every day. He left to focus on IT work with a financial emphasis at Operis, a firm specialising in financial modelling and advanced networking.
Steve has participated in four distributed-technology email rollouts, each time at a designer and implementer level;
Steve is also the Networks Contributing Editor to PC Pro magazine: his regular monthly column on networks, distributed systems and email is syndicated worldwide and seen by an estimated half-million readers. It was in this role that he won the Business Columnist of the Year award in 2004 – an award from outside the “Nerd Ghetto”.
Penny Cole is a Senior Consultant with Dovetail Management Consultancy, specialising in interim management, project management, communications and fundraising.
During 20 years experience in the voluntary and public sector, Penny has accumulated breadth of experience and a comprehensive skill set, enabling her to move confidently into challenging roles with minimum supervision. She is an experienced staff manager and a qualified performance coach; an accredited project manager (Prince 2); and a communications expert in both internal and external communications, editorial and publications. Career highlights include:
- Communications - Director of Communications and Fundraising of UR, top 100 charity; Head of Communications at Home Group; Press Officer, LB Greenwich.
- Journalism - Edited Voluntary Housing magazine, news journalist HA Weekly, freelance writer for a range of voluntary/social housing publications.
- Interim management - Interim CEO Lambeth e-Learning Foundation, (2006); interim Head of Partnerships, NCVO (2004).
- Project Management - Accredited Prince 2 project manager – wrote successful Project Implementation Document (PID) for “Lambeth Link-up” project, which won the ODPM (now DLGaC) Award for e-innovation.
- Crisis PR - Interim Press Officer for British Dental Association during announcement of new NHS contracts (2006); supported Stonham HA through financial crisis and merger; responsible for communications and PR plan during Kimberley Carlisle case and subsequent public enquiry for LB Greenwich.
- Communications and/or Media Strategy: Association of Public Health Observatories, INVOLVE, Informing Healthier Choices (Department of Health), and in helping Arthritis Care with membership communications.
Dave Cornthwaite
Dave Cornthwaite is a design consultant for Dovetail. Dave has over ten years of experience in design and journalism, and is our port of call for all print and web design matters.
Siân Evans
Siân is a senior consultant with Dovetail Management Consultancy. She is a media and public relations professional with 20 year’s experience of working on social welfare issues in a range of not-for-profit organisations. She has operated as a freelance consultant for the past eight years.
Siân’s current experience providing media relations and project management support includes working with a range of organisations in the health and social housing field. This includes the Department of Health where she recently advised, developed and wrote a web-based toolkit on good practice in complaints, the King’s Fund, charity TB Alert, and the National Consumer Council. She successfully managed the media relations strategy that launched the new charity Housing Justice with the Archbishop of Canterbury and Cardinal Cormac. Her client base includes a number of long established relationships with organisations such as the Royal College of Nursing and Stonham Housing Association, where she provides project management support for media relations, publications and campaigns.
Before becoming a consultant, Siân had headed up the media relations department for the drink and drugs charity Turning Point, and had overseen change as Housing Today’s Deputy Editor.
Susan Field
Susan is a senior consultant with Dovetail Management Consultancy and a chartered accountant (FCA) who has been practising in South East London for over twenty five years. Her practice, which employs five staff, acts for a wide variety of clients with the main thrust of the audit work being directed at charities and voluntary organisations. Amongst her clients are several organisations who work with people with learning difficulties/mental health problems including one which runs a community café. In the past she has acted for a horticultural training scheme for such persons and a variety of other social enterprises. The organisations concerned have a assortment of legal structures including companies limited by guarantee, industrial and provident societies, registered charities and unincorporated associations.Her experience is not however, limited to the not for profit sector. She also acts for about 200 commercial businesses of varying size and complexity, this is valuable dual experience for our clients.
As well as consulting with Dovetail Management Consultancy and running her practice, Susan has served on various committees concerned with commenting on proposed legislation or guidance affecting charities. Most recently she was asked to join the standing committee on Charities of the Institute of Chartered Accountants in England and Wales (ICAEW) whose first task was to prepare the Institutes response to the PIU consultation document on the Charity and not for profit sector published at the end of last year.
She is involved in various other committees and working parties of her professional body (ICAEW) including being a Support Member, a group of volunteers who are available to counsel and advise other members who feel they need such support. She recently took over as Chair of the Support Members steering committee.
Ken Hoffman
Kenneth (Ken) Hoffman is associated with Dovetail Management Consultancy. He is an American citizen and the founder and principal of the fundraising consulting firm Hoffman & Associates, formed in 1986 and located in Boston, Massachusetts, USA.
Ken is a specialist in designing and implementing fundraising programmes drawing on private US sources (foundation, individual, and corporation) for non-US NGOs and for US NGOs that work internationally.
In this capacity, he has advised the following UK-based international charities: Action for Disability and Development, FARM-Africa, International Centre for the Legal Protection of Human Rights (Interights), Royal Society for the Protection of Birds (RSPB), and South Georgia Heritage Trust.
He has also worked with the following European and North American international charities: Fondation Québec-Labrador du Canada, DePaul Trust (IE and UK), International Polar Foundation (BE), King Baudouin Foundation (BE and US), National Botanic Garden of Belgium (BE, for central African programmes), Prince Bernhard Cultuurfonds (NL), and World Population Foundation (NL).
Ken’s pro bono commitments include the presidency of The American Fund for Charities, which makes grants in the millions of dollars p.a. to non-US NGOs.
Ken has an undergraduate degree from Harvard College and a law degree from the University of Maine. He is admitted to legal practice in Massachusetts. He is a Certified Fund Raising Executive since 1997 by the (North American) Association of Fundraising Professionals.
Robin Jones
Robin is a senior consultant with Dovetail Management Consultancy. He has worked in research and fundraising for 15 years, and specialised in prospect research at The Factary, Europe’s leading prospect research agency for 8 years, where he became managing director.
Since 2003 Robin’s clients include UK charities, cultural organisations, European and US organisations.
Robin is an experienced trainer and has provided tailor made courses for a number of clients. He has spoken on prospect research at many fundraising conferences organised by such bodies as the Institute of Fundraising, Directory of Social Change and, in the United States for APRA (Association of Professional Researchers for Advancement). He is was chair of the Institute of Fundraising's special interest group - Researchers in Fundraising from 2002 to 2007 and where he remains a committee member.
Robin is a trustee of the Bristol-based recycling charity, The Sofa Project, and a committee member of the Institute of Fundraising's special interest group - Researchers in Fundraising.
Bobby Lambert
Bobby is a senior consultant with Dovetail Management Consultancy. He is skilled in training, facilitation, research, evaluation and strategic planning, with extensive experience in organisational governance, leadership and management.
His clients include the UN, Red Cross and a range of NGOs and social-profit organisations. He is Executive Director of the Good Earth Trust (part-time), an adviser to Pump Aid, a Channel Research partner, a visiting Fellow at London’s South Bank University and a registered consultant with the Association of Chief Executives of Voluntary Organisations (ACEVO).
For 10 years he was Chief Executive of RedR, a London based international humanitarian organisation. Prior to that he worked for 8 years as a researcher and lecturer at Loughborough University, the University of Zimbabwe and the University of East Anglia. His practical and academic strengths are underpinned by over 10 years field experience in developing countries, mainly in rural development.
A chartered engineer, he graduated from University College Dublin in 1979, has a Masters in Public Health Engineering from Imperial College London and completed the Voluntary Agency Leadership Programme with ACEVO.
Michael Ney
Michael Ney, a senior consultant with Dovetail Management Consultancy, has over 30 years’ experience of the alteration of existing buildings for new or varied purposes, the application of Planning and Building Regulation criteria to the altered building that may have been built under former control, the identification of use patterns through and within the building to identify how sub-division might best be effected. He has wide experience in neighbourly matters such as Party Wall legislation and in matters such as obtaining landlord’s consent for alterations and listed building consents. He is a member of the Association of Planning Supervisors and is used to preparing Safety Plans and Safety Files under the Construction (Design and Management) Regulations, he is also used to preparing fire risk assessments. As a member of the Chartered Institute of Building Services Engineers as well as being a Chartered Building Surveyor, he is used to preparing schemes for mechanical and electrical services as well as the building fabric.
He has wide experience in the public sector, in voluntary organisations and in industry and has worked on a wide range of building types including churches, offices, farm buildings, factories, courthouses, hotels, a City livery hall, schools, nurseries, sheltered accommodation and residential buildings. Michael carries out numerous condition and dilapidations surveys every year and frequently prepares schedules of works for remedial and alteration works. In acting for public bodies and non-governmental organisations, both charitable and non-charitable in status he has acted for the Child Accident Prevention Trust (CAPT), Womankind, the Church of England and the Baptist Union, and Womankind.
One specialism of Michael's is helping agencies co-locate, Michael has worked on several projects, the largest being the co-location of Druglink and Alcohol Concern.
Jean-Michel Piedagnel
Jean-Michel Piedagnel is based in Malaysia and is associated with Dovetail Management Consultancy.
His career started in France 23 years ago, working for the world’s largest sailing boat manufacturer Beneteau (www.beneteau.com) in sales, marketing and as export manager. That followed his graduation from the ESCE, an international business school in Paris (http://www.esce.fr/web_gb/ ).
In 1995, he joined Medecins Sans Frontieres (www.msf.org) to run some of their most challenging relief projects. After working in the headquarters in Paris, he moved to London as the Executive Director for seven years and oversaw a period of unprecedented growth and enhanced reputation for MSF in the UK.
Under his leadership, MSF UK was voted to be the most admired British charity in 2004 and 2005. Private income grew from £3.8million in 2001 to £20million in 2008. Although Jean-Michel is not a professional fundraiser his management philosophy is that an organization cannot have any ambitions without money.
Based on his sales and marketing experience in the private sector, he has always had a hands on approach to fundraising and brought fundraising to the heart of his organization. This in part explains the success that MSF UK experienced in fundraising during his tenure. As an acknowledgement of this achievement, Jean-Michel was asked to be the speaker at the opening plenary of the National Convention of the Institute of Fundraising in July 2006.
Jean-Michel is an associate member of the Institute of Fundraising (www.institute-of-fundraising.org.uk) and international member of ACEVO (www.acevo.org.uk ) as well as a member of MFCCI (Franco-Malaysian Chamber of commerce) (http://www.mfcci.com). He works on a voluntary basis for Malaysian HIV prevention NGO, PT Foundation (http://www.ptfmalaysia.org/index.html).
Clare Roberts
Clare Roberts is a member of the Chartered Institute of Personnel and Development. She has worked as a consultant in the not for profit sector for twenty years and has developed considerable expertise in assisting organisations in managing changes through consultation with staff and changing the HR framework. She also has significant experience in recruitment, training and assisting organisations with managing difficult situations in respect of both disciplinary and grievance procedures as well as carrying out detailed compensation and Benefit reviews. This is all carried out within a framework of Diversity and Equality. Her work encompasses a wide range of organisations from very small to large.
Jane Shackman
Jane Shackman is a consultant with Dovetail Management Consultancy with extensive experience of working with refugees and those who have suffered human rights abuses, including domestic and sexual violence. Jane holds the CQSW (Certificate of Qualification in Social Work), the Post-graduate Certificate in Education, Keswick College of Education and the Managing Practice Learning Certificate from Wiltshire Social Services.
Jane has worked for the Refugee Council, Refugee Action and the Medical Foundation for the Victims of Torture. She has a sound understanding of the issues facing RCOs, and their strengths, pressures and difficulties, such as accessing mainstream services for their community members. She has delivered training courses to RCOs. Recently she was employed as an outreach worker for the Migration Impacts Project, supporting migrant and RCOs in Oxfordshire. This included delivery of outreach provision to migrant and refugee communities, promotion of access to services, supporting capacity building and improving mainstream service provision.
Jane is the author of a variety of publications including "Building Resilience: delivering services to victims of terrorist attacks and associated training materials” (co-author P. Ellen), Victim Support, 2007, “Developing your skills in transcultural training” (co-author J. Reynolds), Practice Vol 9 (3), 1997 and “Working with refugees and torture survivors: help for the helpers” (co-author J. Reynolds) chapter in Mental Health Matters, Open University, 1996.
Jane has conducted consultancy and training inside and outside UK, all of which has concerned aspects of supporting victims of violence and looking at support needs of staff. This has included:.
- running a teaching programme in New Zealand
- psychosocial advisor on the Disasters Emergency Committee (UK) Kosovo Evaluation Team
- delivering training in Somaliland and Yemen; delivering training to NGOs in Sudan on the social and psychological effects of war; psychosocial programme planning in Rwanda & Uganda
- delivering training and evaluation of psychosocial programmes for Oxfam, in Bosnia and the former Soviet Union
- working as a short-term expert for the Ministry of Justice, developing training manual ‘Supporting victims of sexual violence’ and training of trainers for the Probation Service in Turkey
- short-term expert for the Ministry of Justice, delivering training courses in Romania for probation counsellors working with victims of crime
Jeanie Taylor
Jeanie is the Administrative Director of Dovetail Management Consultancy. She has more than 30 years of general administrative experience, gained in veterinary surgeries, publishing companies, Dovetail and more recently the NHS. As well as being Dovetail’s administrator, over the past 12 years, she has;
- acted as the administrator for the Association of Learned Societies in the Social Sciences (ALSISS) and the Academy of Learned Societies for the Social Sciences (the Academy) including administering membership subscriptions and the membership database, maintained the accounts and organised a number of meetings and conferences.
- administered the BAAL annual meeting (1998-2002), the BAAL membership database and organised the BAAL membership Newsletter mailings since 1999.
- maintained the Social Research Association’s accounts.
- acted as administrative officer for the Training and Development Dept of Wandsworth Teaching PCT and is currently administrative officer in the liver and renal unit at King’s College Hospital, London.
Jeanie has experience of using a range of software packages including Access, Word, WordPerfect, Excel, Quattro Pro, and QuickBooks and holds the ECDL qualification. She is an experienced editor and proofreader.
